Refund policy

Overview

FestAdmin offers per-fest plan purchases. Because our plans unlock digital features immediately upon activation, we follow a limited refund policy as described below. Please read this policy before making a purchase.

Eligible for a refund

We will issue a full refund in the following circumstances:

• You were charged but the fest plan was not activated due to a technical error on our side.
• You were charged twice for the same fest plan.
• You request a refund within 48 hours of purchase and have not used any paid features (poster generation, public page, QR sharing).

Not eligible for a refund

Refunds will not be issued in the following cases:

• You changed your mind after using the paid features.
• You created posters or published a public result page using the plan.
• More than 7 days have passed since the purchase.
• The request is for a plan upgrade where the original plan was already used.

How to request a refund

To request a refund, email us at support@festadmin.com with the subject line “Refund request” and include:

• Your registered email address.
• The fest name and plan purchased.
• The date of purchase.
• The reason for the refund request.

We will review your request and respond within 3 business days. Approved refunds are processed within 5–7 business days to your original payment method.

Plan upgrades

When you upgrade a fest from Starter to Standard, the upgrade fee is non-refundable once the Standard features have been activated. The original Starter plan fee is also non-refundable at the point of upgrade.

Contact

For refund requests or questions about this policy, please contact us or email support@festadmin.com.